Frequently Asked Questions
Q: Where do you ship to?
A: We ship to all 50 states. We are working hard on international shipping and will update you via email and social media when we perfect the international shipping process from our warehouse.
Q: How long will it take for my order to be delivered?
A: Once you receive a shipping notification, it should take 5-7 business days to receive your order. For order to Hawaii and Alaska, please expect 7-10 business days to receive your order.
Q: How can I track my order?
A: We mail almost every order through the United States Postal Service. You can track your package using the tracking number from your shipping confirmation on the USPS website. Bulk orders are sent through FedEx and you can track those packages the same way, just on the FedEx website.
Q: Can I change the shipping address on my order?
A: If you have yet to receive you shipping confirmation, we can still change the shipping address of your order. To do so, email email@example.com so we can make the switch.
Q: My item was lost in shipping. Can you help?
A: Oh no! If your item was lost in shipping, email us at firstname.lastname@example.org with your name and order number so we can verify your purchase and issue you a new item.
Q: What are you shipping methods and rates?
Q: Are the items in my cart reserved for me until I check out?
A: Your items in your shopping bag are not reserved until your purchase is complete. Once you receive an order confirmation are the items in your cart yours.
Q: Do you have coupon codes or sales?
A: For new customers, we offer a 10% off coupon on our first order. A window normally pops up on the homepage with the coupon code. If you didn't see this code, email us at email@example.com. If you are a returning customer, we offer *another 10% off code if you leave an honest review on the product you purchased. Once the review is complete, email us at firstname.lastname@example.org for your code. As for sales, we currently are offering no sales. When we do, prices will be adjusted online.
*Disclaimer* - You may only receive 10% off after leaving a review one time.
Q: What payment methods do you accept?
Q: What is your return policy?
A: You may return your items 30 days after they were purchased as long as they are unworn, unwashed, and the tags are still on. To return your items, please email email@example.com with your order number and first and last name for a pre-paid return label. You can find your order number on the packing slip included in your package.
Q: I'm trying to return something but don't have my packing slip. Can you help?
A: If you want to make a return but cannot find or no longer have your packing slip, please email firstname.lastname@example.org so we can check your order number and issue a return as soon as possible.
Q: How can I exchange my order?
A: If you would like to exchange your order, please
Q: How can I cancel my order?
A: Once you have received your shipping confirmation we cannot cancel your order. What we can do is issue a full return as soon as your items get to your door. If your shipping confirmation has not been sent yet, please contact email@example.com to receive a refund or a pre-paid return label.
Q: What I ordered is now sold at a lower price, can I have my price adjusted?
Q: How does your sizing run?
Q: How can I care for and clean your products?
Q: Where are your products made?
A: Our products are made at a
Q: I want something that is sold out. When will it be restocked?
A: We are sorry that what you are looking for is currently unavailable. We are working tirelessly to get it back in stock as soon as we can. We announce all restock alerts on our social channels, so make sure to follow us on Facebook and Instagram. We will also send an email blast when we restock items, so make sure you're subscribed to our emails at the footer of our page.
Q: Can I order a gift card?
Q: Where are you located?
A: We are proudly located in Crozier, Virginia - a small town just outside of Richmond. We design and ship all of our products in house.
Q: What is your story?
A: Our story? It's a good one! Read about is here.
Q: Are you accepting brand ambassadors?
A: We are still a small company so we aren't accepting brand ambassadors at this time. Keep up with us on social media for when we open up our program. If you're an influencer and think we would go together well for a one-time partnership, email us at firstname.lastname@example.org.
Q: Are you hiring?
A: We are not looking to hire for any positions at the moment, but if we are looking our social channels with be the first to know. Make sure to follow us on Facebook and Instagram to hear of any open positions.